Grads, Level 1 and Level 2 Support Engineers - Managed Services

• Very reputable and award-winning multi-branch midsize MSP growing from strength to strength! Real Aussie success story!
• Work in an ever-growing, collaborative and highly-skilled team of engineers working on cutting-edge cloud tech!
• Very supportive management style and culture!
• Training, development and career progression!
• Potential to work from home
• $50-85k Base + Super commensurate with skills and experience
• Melb!

Work for this superb award-winning Australian based MSP with a history of providing top quality Managed IT solutions to medium to large scale businesses and a mission to go above and beyond!Be part of dynamic businesses that challenges the status quo and sets the benchmark for others to follow.This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!Key Responsibilities:

• Provide Level 1 and 2 technical support/administration for multiple client environments
• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
• Periodic onsite visits to client sites
• Provide continual improvement recommendations
• Maintain accurate records and ensure documentation is up to date

Key Requirements:

• Prior MSP experience favourable but not essential (Training provided for Grads) - Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking
• Any networking experience favourable
• Experience working with ticketing and monitoring tools
• Must be available to go on-site and be "hands & feet" in Melb!
• Tertiary IT qualifications or industry certifications favourable but not essential
• Very strong interpersonal and communication skills - written and verbal
• A friendly, positive and customer-driven attitude
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organisational skills
• Enjoys a fast paced environment and is comfortable with change

What's in it for you?

• Work with a very reputable and ever-growing MSP!
• Collaborate and learn from some of the best techs in the business!
• Loads of training, certification and career development opportunities!
• Work with some of the most cutting-edge emerging technology!
• Open/Supportive/collaborative culture and management style!

A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT!*** REMEMBER! $1000 for successful referrals!! Who do you know?..Feel free to refer anyone looking..