Network Engineer (Level 2) - Managed Services

About Sparx Solutions:

Sparx Solutions is an Australian owned and operated system integrator that specialises in cyber security, networking, cloud, and managed IT services. We are committed to delivering the highest quality design, delivery, and management services to our clients in both the enterprise and government sectors.

To support our continued growth, we are seeking an experienced Network Engineer who has a genuine passion for technology to fulfill a role of L2 support.

We value innovation, teamwork, and customer satisfaction. This is an excellent opportunity for you to join a dynamic and forward-thinking company that offers ongoing professional growth and development in the ever-evolving field of networking, security and IT infrastructure.

As a member of our Managed Services division, you will play a crucial role in maintaining and optimizing our clients' network infrastructure and security. You will be responsible for troubleshooting network issues, managing and configuring network devices, and ensuring the overall performance and security of the network as well a providing a point of escalation for other members of the team.

Key Responsibilities:

• Provide second-level support for network incidents and problems, ensuring timely resolution and effective communication with clients and meeting of all SLA's
• Perform network configurations, including routing, switching, and firewall configuration
• Collaborate with cross-functional teams, external vendors and partners to support and optimise network solutions for clients
• Creating, updating, and maintaining network documentation such as network topologies, policies, knowledgebase articles, and configurations.
• Implement network security measures and ensure compliance with security policies and best practices
• Monitor network health and performance to proactively identify and resolve issues
• Provide support to team members of all levels. Provide peer review on technical implementation plans and troubleshooting initiatives
• Actively participate in the on-call roster and any out of hours work required for Managed Services clients
• Taking ownership of monthly reports for Managed Services clients whilst providing technical recommendations to add value and optimise client environment

Requirements:

• Minimum of 3 years of experience in Network Engineering, support or a similar role, ideally in customer facing role within a Managed Services Provider (MSP)
• Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), and network security principles
• Experience with network devices such as routers, switches, firewalls, wireless and load balancers
• Proficient with network monitoring and troubleshooting tools
• Familiarity with network virtualization technologies (e.g., VLAN, VXLAN)
• Intermediate level experience working with network and security devices from vendors such as Cisco, Juniper Networks, Palo Alto Networks, Fortinet, Sophos, HP, Dell, Aruba.
• Knowledge and comprehensive understanding of firewall configuration concepts (zones, policies, IDP, AV, URL filtering, next-generation services, advanced security services).
• The ability to troubleshoot methodically and escalate incidents when appropriate to meet business SLA objectives.
• Flexibility to work after-hours and on-call as required.
• Excellent communication skills – written and verbal
• Industry experience working within the ITIL framework (ITIL certification is advantageous)
• Full working rights in Australia, a full driver’s license and access to a car is a requirement. Australia, a full driver’s license and access to a car is a requirement.

Certification Requirements:

• Relevant network based certification is required (i.e. Juniper, Cisco, Palo Alto etc.).

Desirable, but not mandatory:

• Bachelor’s Degree in Computer or Electronics Engineering, Computer Science, or equivalent is advantageous
• Knowledgeable and experienced in troubleshooting Microsoft Operating Systems, Active Directory, Desktop Software, Microsoft Office 365.
• Basic to intermediate-level experience in technical support of server operating systems such as Microsoft Server, Microsoft Hyper-V, and VMware.
• Experience in technical support of SaaS and IaaS based products including Office365, Microsoft Azure, Amazon AWS, and others.
• Experience in training or educating internal/external stakeholders.
• Network management platforms administration, and maintenance capabilities
• Skills with SD-WAN technologies such as Cisco Meraki, or VMware SD-WAN
• Experience in support of wireless, NAC (e.g. 802.1x, Cisco ISE, Forescout)

Benefits:

Sparx Solutions is a leading provider of data security and IT infrastructure solutions to Australian Enterprise and Government. Our reputation for dispensing Australia’s highest quality design, delivery and management has been consistently awarded by our peers. We work with a number of vendors and have a heavy focus on upskilling in house wherever possible. We have been listed in Fast Starters, Fast 50 and have no plans to slow down with an exciting future ahead in data security & IT infrastructure.

- Competitive salary package, annual salary review, performance bonuses, and incentives

- Regular company events and celebrations

- Opportunities for personal education and development funded by Sparx

- Study & Volunteer leave

- Employee referral bonus

- Career growth and succession opportunities across the business

- Diverse, and inclusive environment

- Wellness programs

- Employee discount platform

- Flexible workplace

We are looking for our Network superstar to join the Sparx team as soon as possible. This is a permanent, full-time role and we are an on-site company located in Melbourne CBD, with flexibility to work from home on occasion.

Please note that Sparx Solutions will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.