Greyhound Australia - Customer Service Officer- Travel Centre

Greyhound AustraliaWe are looking for full time (38 hours per week) Customer Service Officers to join our team.We offer above award wages, free onsite parking, monthly BBQ's, reward and recognition initiatives, in-depth training and career progression.Greyhound Australia is Australia’s only national coach company and has been connecting Australia for over 110 years! We provide a diverse range of products and services to the travel and tourism industry.We are focused on the future and intend to remain the industry leaders and proud ambassadors of this beautiful country we are lucky enough to experience and share every day.With increased customer calls and ticket sales, Greyhound Australia are seeking confident Customer Service superstars to join our reservations team.About The RoleWorking in a team that is focused on maximising our customer experience, your role will include the following:

• Providing consistently excellent Customer Service, in person and over the phone
• Processing of travel enquiries and bookings with accuracy utilising software packages and booking systems
• Building relationships within travel agents and looking for opportunities to support the growth of our brand.
• Building rapport with walk in clients to leave a lasting, positive impression of Greyhound.
• Converting customer enquiries into sales creating higher revenue and yield.
• Explaining fare rules and route options to customers

The PersonTo be successful in this role, you will be a motivated and enthusiastic individual who is passionate about communicating with diverse customers and proud to offer our Greyhound Services.

• Ideally you will have customer call centre experience
• Advanced computer skills
• Flexibility to work in our Travel and Call Centre
• Flexibility to work a rotating roster e,g, different start and finish times to meet the needs of the business
• Our Call Centre trading hours are Monday to Saturday 7.00am to 5.30pm
• Strong attention to detail
• Customer centric personality
• The ability to multitask while taking high level call volumes and responding to emails each day
• Problem solving skills
• The ability to quickly obtain knowledge of Greyhound fares, destinations and booking processes
• The ability to communicate with a high level of effective written and interpersonal skills
• A preparedness to take initiative and drive strong results
• Accurate reporting of all incidents, customer feedback, risks and hazards in line with established practices and procedures

You will need to have a positive attitude, a willingness to be helpful and embrace our values of:

• Be safe
• Let’s collaborate
• Delight our customers
• Be accountable
• Be empowered
• Enjoy what you do

You will love meeting people from all walks of life! You will hold top class Customer Service skills with the ability to delight our customers. In addition, you will have outstanding communication, organisational and computer skills. You will be eager to deliver results and demonstrate a positive and professional work ethic through honesty, integrity and resilience.We pride ourselves on the longevity of our employees and the enthusiasm they bring each and every day. Greyhound is a great place to work!ApplyIf you want to be a part of Greyhound's exciting future, please apply now with your resume.This position is available at:Enable JavaScript to use this feature