AddressThis position is responsible for the conversion or all room sale enquiries through excellent customer service and efficient use of the OnQ Property Management System. In particular this position takes responsibility for tour Groups and special events, while ensuring guests receive optimum service. Hilton Adelaide is a 5 Star International hotel with 377 accommodation rooms and 22 meeting and conference rooms. Our accommodations service a number of important segments including corporate, conferencing and group bookings in addition to sporting Groups and tourists.
What will I be doing?
- Consistently deliver a friendly, helpful and inclusive experience to guests and team members
- Proactively sense and take action on customer needs and opportunities with the willingness to exceed their expectations
- Communicate with both internal and external customers in a polite and constructive manner
- Ensure a high level of product knowledge of the hotel and local area
- Maximise all revenue opportunities using suggestive selling and up-selling techniques
- Ensure a close working relationship with all Wholesale, FIT and Group bookers to increase Groups and tours revenue
- Be part of a Business Development team that work with a sale focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue
- Be aware of all room revenue targets and keep informed of performance results whilst adhering to hotel selling strategies
- Adhere to the hotel credit policies to ensure all expected revenues are secured
- Maintain corporate profiles and rates, ensuring that all information is up to date and that clients are contacted on a regular basis to ensure repeat business
What are we looking for?
- Previous experience in a similar administration role, preferably within the Hospitality field
- Fluent in the English language both verbal and written
- Competent in use of computers and IT systems. Previous experience with an integrated property management system such as OnQ is preferred.
- Demonstrated ability to resolve problems and provide service recovery
What will it be like to work for Hilton?
- A competitive industry rate with additional Team member only discounts both locally and globally and discounted Restaurant and Bar experiences.
- Access to Hilton University training offering more than 2500 learning programmes
