Guest Experience Agent

Wow Stay is looking for a Part Time Guest Experience Agent to join our small but friendly team. 

This roles is a combination of  customer service and administration, ideal for someone with previous experience in the accommodation, travel or tourism industry. 

Responsibilities will include but are not limited to;

• Greeting and checking in our guests
• Handling guest communications via phone, SMS and email
• Coordinating with our housekeeping and maintenance teams
• Processing reservations 
• General administrative tasks as required

Ideal Experience

• Previous experience in administration, travel or tourism industry
• Excellent written and verbal communication skills
• Exceptional customer service skills and a positive attitude
• The ability to provide a high level of customer satisfaction
• Professional presentation 
• Availability to work a variety of shifts on a rotating roster (including weekends and public holidays)
• Newbook and OTA experience is a massive advantage

Additional Information

• Located in Surfers Paradise (onsite parking available)
• Part time position, with the potential to move into full time
• Potential to earn monthly bonuses and after-hours work available
• Applicants must love puppies - Elvis our office pup is on site most days
• Newly renovated office, well stocked with treats
• Supportive management team

Please only apply via seek. 

Only applicants with solid experience will be considered.

Previous applicants need not apply.