Guest Experience Officer

About Us:

BIG4 Park Lane is a family-owned and operated company, proudly managing an array of holiday parks, retirement living and a theme park scattered across the scenic expanse of regional Victoria. 

We offer an assortment of family-friendly accommodations and exhilarating play zones. Additionally, we specialize in crafting exquisite homes for senior homeowners nestled within independent lifestyle communities.

This role is based in our Cowes Holiday Park.

Role:

Are you passionate about creating memorable holiday experience and thrive in a dynamic and guest-focused environment? Look no further! Park Lane Holiday Parks is seeking a dedicated Guest Experience Officer to join our team and contribute to the magic of holiday getaways. Ideally, you come equipped with 2+ years of comparable experience.

About the Role:

As the Guest Experience Officer, you'll collaborate closely with the Operations Manager to ensure the smooth flow of day-to-day administrative requirements for the park and front office. Work in picturesque settings that feel like a holiday destination in themselves. 

Responsibilities of the Guest Experience Officer:

• Elevate guest and homeowner experiences through warm and exceptional service.

• Handle calls, emails, and in-person inquiries adeptly.

• Seamlessly manage bookings, cancellations, and transitions.

• Skilfully oversee deposits, homeowner fees, and bookings.

• Swiftly address and resolve any concerns from guests.

• Enthusiasm into driving sales for accommodations and activities.

Perks That Await You:

• Access enriching training programs to elevate your personal skillset.
• Significant staff discounts in accommodation at all Park Lane Holiday Parks.
• Unlock exclusive discounts from a variety of companies via the My Rewards program.

To learn more about our business, please visit www.visitparklane.com.au.