Guest Experience Officer

About Us:

BIG4 Park Lane is a family-owned and operated company, proudly managing an array of holiday parks, retirement living and a theme park scattered across the scenic expanse of regional Victoria. 

We offer an assortment of family-friendly accommodations and exhilarating play zones. Additionally, we specialize in crafting exquisite homes for senior homeowners nestled within independent lifestyle communities.

This role is based in our Yarra Valley/Healesville Holiday Park.

Role:

Are you passionate about creating memorable holiday experience and thrive in a dynamic and guest-focused environment? Look no further! Park Lane Holiday Parks is seeking a dedicated Guest Experience Officer to join our team and contribute to the magic of holiday getaways. Ideally, you come equipped with 2+ years of comparable experience.

About the Role:

As the Guest Experience Officer, you'll collaborate closely with the Operations Manager to ensure the smooth flow of day-to-day administrative requirements for the park and front office. Work in picturesque settings that feel like a holiday destination in themselves. 

Responsibilities of the Guest Experience Officer:

• Elevate guest and homeowner experiences through warm and exceptional service.

• Handle calls, emails, and in-person inquiries adeptly.

• Seamlessly manage bookings, cancellations, and transitions.

• Skilfully oversee deposits, homeowner fees, and bookings.

• Swiftly address and resolve any concerns from guests.

• Enthusiasm into driving sales for accommodations and activities.

Perks That Await You:

• Access enriching training programs to elevate your personal skillset.
• Significant staff discounts in accommodation at all Park Lane Holiday Parks.
• Unlock exclusive discounts from a variety of companies via the My Rewards program.

To learn more about our business, please visit www.visitparklane.com.au.