AddressWe are Vicinity Centres. You may not recognise the brand but we're sure you'll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone - The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia.
Role purpose
The key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable.
What will you bring?
You will have demonstrated customer service skills with previous experience in a customer-facing role. You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback. You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with minimal supervision. You'll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.
What will success look like?
We Imagine a Better Way
- You are confident in speaking up and can identify and recommend new ways of working
- You are a quick learner, adaptable and open to new challenges
- You are proactive, organised and efficient in everything you do
We Embrace Difference
- You understand the diverse nature of our business, our customers and our people
- You actively contribute to a positive environment within the team
- You understand and show respect for the diversity of the Vicinity community
We Always Collaborate
- You are an excellent team player who enjoys building relationships
- You engage and communicate with your team, consistently and effectively sharing information
- You recognise and proactively act to resolve any customer conflict
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.
Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
