Guest Service Agent

Guest Service Agent | Mercure Brisbane Spring Hill

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

We have an opportunity for a Full Time Guest Service Agent to join our fast paced and dynamic front office team. 

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Exceptional customer service experience, preferably working within a hotel front office
• Competent computer user (experience with Opera PMS ideal).
• Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
• Excellent verbal and written communication skills

WHAT YOU WILL BE DOING:

• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay. 
• Ensure accuracy of guest accounts on departure 
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation. 

Additional Information

About the Mercure Brand - Charming | Dynamic | Local

Inspired by Mercury, the Roman god of travelers, Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program              

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.