Address
Form of work
SalaryWe are seeking talented, vibrant and dynamic Guest Service Agents to join the Front Desk Team that will bring individuality, creativity and passion into turning the ordinary into extraordinary.
About EVT
QT Hotels & Resorts is part of EVT, one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
Heritage on the harbour, QT Newcastle’s the newest QT on the block. Escape yesterday’s gravity and work amongst hospitality stars across our 104 guest rooms, Jana Restaurant & Bar and Rooftop at QT. With a breezy commute and CBD sea views, QT is calling for absolute Daymakers. How will you answer?
About the role
The Guest Service Agent (GSA) challenges our expectations and brings new and exciting ideas to create exceptional guest experiences across our amazing spaces.
Some duties include:
- Lead the point of call for all hotel interactions, from making reservations, greeting guests, to making restaurant bookings.
- Drive every guest interaction with the QT Brand's signature service front of mind.
- Develop clear and comprehensive hand overs between shifts and colleagues, attending to daily tasks and check lists.
- Drive cashiering policies and procedures with 100% accuracy.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.
- Paid Parental Leave.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Demonstrated experience in a similar role
- The ability to work under pressure in one of Newcastle's busiest hotels
- Passion for creating memorable guest experiences
- Excellent presentation and exceptional communication skills
- Team player with a hands on approach
- Working knowledge of a hotel property management system such as Opera Infrasys & Optii
- Current and full Australian Drivers License and the confidence to valet cars
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts https://www.evt.com/elevate/careers/
