AddressOur Guest Services team are afountain of knowledge with their fingers on the pulse when it comesto all things Thredbo. The Guest Services front line stars arededicated to delivering exceptional customer service and are thegurus at selling Summer Hikes, MTB passes, clinics, & rentaland our to our in-resortguests.
As the Guest ServicesSupervisor you’ll get to guide and motivate the team on eachshift to provide outstanding customer service to our guests andensure their Thredbo experience is unforgettable. Within this roleyou will be required to communicate at a high level and displaystrong time management skills across a diverse Guest Servicesenvironment.
Perks:
- Team member perks – 50% off bring a friend vouchers
- Free staff pass
- Discounted retail and seasonal rental packages
- Discounted snowsports and mountain biking lessons
- Access to our Thredbo Leisure Centre, tennis and golf course
- Half price accommodation at Rydges, QT and more
- 20% - 50% off at our food and beverage venues
- $2 Tickets at Event Cinemas and Moonlight Cinemas
If you’re up for anexciting opportunity to:
- Deliver a professional Guest Services experience to a wide range of guests.
- Show efficiency and problem-solving skills to better the guest experience
- Promote a positive team work culture and assist in developing resolutions
- Supervise the daily operations of sales and cashiering outlets, including confirming daily takings, ensuring correct float levels and overseeing change orders.
- Display strong administrative skills
- Maintain the integrity of the customer database.
- Respond to guest enquires through multiple modes of communication.
Experience andskills:
- Previous supervisory experience / appropriate level of training in supervising others
- Sound knowledge and ability in RTP Operating System (desirable)
- Intermediate computer skills
- Experience in retail cash handling.
- Relevant experience in tourism-based customer service, information services and/or a fast-paced customer service environment.
About ourTeam
Thredbo isn’t just a job,it’s an experience. Whether you’re searching for a jobor a career, Thredbo has it all. Ride and explore the mountain withan included staff pass, soak up Thredbo’s famous aprèsatmosphere and be in the thick of some of Australia’s best onand off mountain events. Joining our team means you are a part ofEVT, one of Australia and New Zealand’s leading experiencecompanies. With access to a range of perks and discounts for you toenjoy at Thredbo and across EVT experiences. Your time at Thredbocould easily lead to a lifelong career with possible opportunitiesacross our brand spanning Entertainment, Ventures andTravel.
Join a team that is stronglycommitted to preserving, protecting, and prioritising our uniquealpine environment. We take pride in our long list of environmentalinitiatives and embrace the opportunity to lead our industry andour community through our shared passion of the mountains towards amore sustainable future, today. This includes Thredbo’s Goldcertification through EarthCheck two years running, a first for anAustralian snow resort. EarthCheck is the world’s leadingenvironmental certification and benchmarking program for the traveland tourism industry. The recognition makes Thredbo a leader ofsustainable tourism destinations worldwide certified to theinternationally recognised EarthCheck Destination Standard.https://www.thredbo.com.au/about-thredbo/environment/
Go on, click that applicationbutton and show us you aren’t one to settle for anything butexceptional. Work with a team that’s real, adventurous, funand committed to making the day better. We can’t wait to meetyou.
Applications are being assessedas they are received, so don’t delay as we may stop acceptingapplications before the closingdate.
International applicants must beeligible to obtain their own visa with valid work rights inAustralia. For information please visit the Australian Departmentof Home Affairs website https://www.homeaffairs.gov.au/.
