Head Of Account Management – Agoda Homes – Sydney

Role Summary: 

As a Head of Account Management, Agoda Homes, the key objective is to provide exceptional guidance and leadership in building quality supply in the designated market. The role entails enabling the team to exceed expectations in acquiring high-quality listings, maintaining supply health and assisting in developing a community of host network and accelerating the growth of supply in the markets. 

In doing so, you will bring a strong analytical acumen, a high level of commercial understanding and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long–term partnerships with both internal and external customers, and project manage initiatives that enable the business to grow will be key to the success of the role.  

This role is to be based in Sydney, Australia

Get to know the team: 

Agoda Homes – a core business line within Agoda – supports a wide range of non-hotel accommodation types, including serviced apartments, homes, private villas, farm stays, chalets, boats, and many more. While these accommodations were always available on Agoda, a changing market demands more focus on increasing supply and elevating their quality. 

Responsibilities of the role: 

• Lead a small team of Assistant Homes Managers in identifying, acquiring and managing successful accounts 
• Conceptualize, plan and execute large projects to scale supply in markets 
• Own the overall supply health of assigned portfolio 
• Drive the development of host network such as community forum, host events and attend relevant events in the markets 
• The ability to communicate well with both new and existing hosts through phone and in-person meetings to help grow our business portfolio 
• Conduct market research on trends in the market/industry to ensure the competitiveness of Agoda Homes
• Implement tools for tracking, review and reporting of performance of team/market in delivering KPIs and targets
• Ability to analyze large data sets in order to uncover new opportunities to grow Agoda’s business
• Share relevant data, information and presentations with internal/external stakeholders to ensure a high level of communication and feedback to optimize performance
• Coordinate with senior management on strategic vision and planning for the team 

Requirements: 

• Posses deep understanding of the short-term rental industry and regulatory of this market
• Understanding of APIs and XML connections of Channel Manager or Property Manager System
• Preferably 2+ years experience in a Property Management Company or Real Estate Company
• Proven leadership skills, team management, and team player
• Proven track record of a self-starter who can think out of the box and autonomously execute projects in a fast-paced environment
• Fast learner, adapts well to and is energized by change
• Results-oriented strategic thinker, who is assertive and full of initiatives
• Strong sales and negotiation skills, with the ability to acquire hosts on our platform
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects
• Ability to effectively push the team’s vision, while communicating and getting buy-in from key stakeholders
• Be a team player with a professional “get it done” attitude and work ethics
• Strong interpersonal skills & ability to influence both internal / external stakeholders
• Strong communication skills — verbal and written
• Proficient in Excel, Word, PowerPoint and Outlook. Ability to query from database is a plus 

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