Head Of Fraud Risk Management

About the Role

As our Head of Fraud Risk Management, you’ll join at team that is the cornerstone of our commitment to safeguarding our customers and communities. In this newly created role, you will lead the charge in the fight against fraud, scams, and financial crime. You will establish and lead the Fraud Centre of Excellence, including internal fraud, ensuring comprehensive risk identification and mitigation.

Your responsibilities will include developing and implementing fraud prevention strategies and controls to minimize financial losses and protect the bank's reputation. You will support and drive the BOQ Group strategy for Fraud Risk across all classes, setting out future needs and capabilities.

You will create frameworks based on contemporary research to continuously improve fraud prevention measures whilst collaborating with cross-functional teams, including Tech, Legal, and Compliance, to ensure a coordinated approach to fraud prevention and response. You will get involved with analysing fraud-related data to identify root causes and recommend improvements to strengthen fraud prevention capabilities. And of course, records! You’ll maintain accurate records of Fraud incidents and provide regular updates to senior management on fraud trends, risks, and mitigation efforts.

About you

We're looking for a strategic leader with a relentless focus on customer outcomes and a champion of a customer-first approach. You’ll join us with a strong knowledge and understanding of Fraud detection and prevention techniques, including AI and advanced analytics. Coming armed with a deep understanding of crypto-assets and connected payments, you seek out the risks as they present to financial services and act!

Leading a team comes naturally to you, where you pride yourself not just on growing and coaching teams, but your proven leadership will showcase how you foster a strong risk culture across teams, ensuring compliance and timely investigations.

Experience-wise we are seeking a professional accredited in financial crime and fraud investigations, along with proven tenure in a similar Senior or Head of role, within finance and banking sector – that’s right, your senior experience and knowledge of strategies to mitigate fraud and scam risk will be instrumental in defining and operationalizing the Fraud Risk strategy for the BOQ Group. Your expertise will enhance our fraud detection and prevention capabilities, directly contributing to the safety and trust of our customers.

BOQ Group people are easy to spot. They're smart, energetic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a fab marketing team, working across multi-brand streams, we'd love to chat!

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page. 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.