Head Of Customer Success

Summary:

We are seeking a highly motivated and experienced Head of Customer Success to lead our Customer Success team. The successful candidate will be responsible for ensuring that our customers are satisfied with our products and services, and that they receive the support they need to achieve their goals. The Head of Customer Success will work closely with other departments to ensure that our customers receive the best possible experience.

CommBox is a cool innovative tech company located on Sydney's Northern Beaches. We create awesome interactive products (hardware and software) for all types of organisations including education, government and business. Our vision is that in every space people meet to learn & work together, CommBox will be the collaboration suite they use to connect, share, present, ideate, collaborate & communicate. CommBox is used in schools and businesses across Australia, New Zealand, and Southeast Asia. CommBox is the interactive screen of choice for Defence and Department of Education in most Australian states.

Responsibilities:

• Develop and implement Customer Success strategies that align with the company's goals and objectives
• Lead and manage the Customer Success team, providing guidance and support to ensure that they are meeting their targets and delivering exceptional customer service
• Build and maintain strong relationships with key customers, ensuring that their needs are being met and that they are satisfied with our products and services
• Work closely with other departments, including sales, marketing, and product development, to ensure that customer feedback is incorporated into our products and services
• Develop and implement customer retention programs to ensure that our customers remain loyal and continue to use our products and services
• Monitor customer satisfaction metrics and use this data to identify areas for improvement and implement changes as needed

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 4+ years of experience in Customer Success or a related field
• Strong leadership skills and the ability to motivate and inspire a team
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical skills and the ability to use data to drive decision-making
• Experience working in a fast-paced, dynamic environment