Operational Risk Manager, Anti-Fraud

In 2024 are you looking for a role where you’ll be seen as our SME in Anti-Fraud in the capacity of Operational Risk Manager? In this highly visible role you’ll enjoy huge exposure with our Risk and Executive Committee where you’ll have the chance to contribute to the uplift in risk systems and information maturity in our business units at ING, Australia’s most recommended bank.
Exceptional Fraud experience is key to this role and it makes up 50% of the overall activity you’ll manage on a day to day basis.
You’ll drive the global standard for internal and external Fraud risk, and take responsibility for developing, innovating and safeguarding knowledge in this area and support relevant policies and procedures. You’ll assist the team in strategic initiatives that involve design, implementation and embedding of Fraud risk policies, associated practices and processes generating risk awareness across the business.
Are you ready to make an impact on our business?
What you’ll do

• Act as an Anti-Fraud Officer for Australia, working with Line 1 Fraud and Global functional Line of Fraud for ING Global (Approximately 5+ years’ experience)
• Provide risk advice and assurance to the ING Australia specifically relating to Fraud, Employment Practice and Security
• Contribute to overall ORMF development and strategic initiatives
• Challenge business processes and decisions from senior management in line with Second Line Review and Challenge
• Build relationships, engage and develop buy-in with business stakeholders, Risk functions (Compliance, Legal, and Regulatory Risk), internal audit, ING Group risk management colleagues, Executive Committee members, external peers and regulators
• Provide expert advice on more complex queries from the Group Functions (including but not limited to Human Resources, Finance and Risk functions)
• Work in conjunction with the Business Advisory Lead with the overall and ongoing development, embedding and managing Operational Risk management and its associated frameworks across the business which includes but not limited to training and knowledge sharing across teams on various risk topics
• Contribute to Operational Risk reporting including but not limited to, the business unit’s Non-financial Risk profile, emerging risks and effectiveness of the Operational Risk Management Framework including associated policies and procedures

What we’re looking for

• CFE (Certified Fraud Examiner) certified or willing to become within 6 months
• Sound understanding of Operational Risk including the frameworks and in practice
• Understanding of the business drivers and the strategic direction of the Bank and role of risk management in achieving objectives
• Financial Services and/or risk management background with minimum of 8 years’ experience - previous experience in Wholesale Banking, Financial Markets and/or Treasury (risk or business)
• Awareness of current industry threats, trends and issues that potentially affect the Bank's business with a sound understanding of risk systems and information (ideally OpenPages GRC System)
• Knowledge of regulatory compliance and prudential compliance requirements of an ADI including APS 114, 115, 231, 232 and SOX and understanding of regulatory contact processes (highly advantageous)
• Ability to negotiate with all levels of management to influence decisions, make recommendations and implement change with exceptional time and priority management and ability to operate effectively under time pressure with sharp attention to detail
• Strong MS Office skills, including Excel, Word, PowerPoint and Access
• Ability to manage conflicting priorities and dependencies between competing priorities

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Skye Griffiths on
Applications close Wednesday 10th January 2024
ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.