Head Of Incident Management

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
 

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The role

The Head of Incident Management is a leadership role within the Group Compliance team, responsible for Incident Management and breach reporting for the Auto & General Group and its associated entities. 

Reporting directly to the General Manager Group Compliance, this role is responsible for maintaining a robust Incident Management and breach reporting approach that delivers to regulatory (including ASIC, APRA, CGC and OAIC) and business requirements. 

The role will support the General Manager to deliver a practical and commercial approach to incident and breach management. You will lead a team of Incident and compliance specialists (currently 6 direct reports). You will play a significant role in the organisation and running of Auto & General’s Compliance Incidents Committee, comprised of senior leaders across the business.

The role is accountable for:

• Development and management of the Breach Reporting framework, ensuring it delivers to the regulatory requirements of mandatory breach reporting (supported by Legal)
• Leadership and facilitation of the Compliance Incidents Committee
• Providing compliance education and awareness for the Group, supporting an embedment of compliance management across the Group
• Responsible for all breach content in the Group Chief Risk Officer’s report relating to compliance, including ensuring the relationship with risk is articulated for the committee
• Provision of compliance advisory services for all elements of the compliance obligations register, where required as part of cross-skilling

About you

You are an accomplished leader with extensive experience in insurance operations, specialising in compliance and legal domains. You are a strategic thinker, fostering a collaborative culture within the team and skilfully articulating the relationship between compliance and risk for organisational committees.

• At least 8 years insurance operations experience, with compliance/legal experience coupled with a relevant tertiary education.
• Experience in the general Insurance industry is highly regarded.
• Experience with risk management systems.
• Tertiary qualifications in a relevant discipline (Preferred).
• Compliance, Legal, Risk or Audit qualifications and memberships to relevant professional bodies highly regarded.
• Leadership and engagement skills, with the ability to manage SME experts the A&G way.
• Excellent communication, influencing and negotiation skills.
• Ability to build effective relationships with senior managers and other key stakeholders.

Our perks

• Location - This role can be based at either our Toowong Head Office or Kawana, Sunshine Coast Hub; both convenient locations close to retail, restaurants, and other great options!
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.