Health Support Officer

Your career in healthcare made personal

At Medibank we've recently unified our health services under one brand - Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

We have an exciting opportunity for you to join our amazing Outpatient Direct Team as Health Support Officer. Become our next HSO super star by delivering excellent telephone service to assist WA public hospitals to manage their outpatient appointments at certain specialties/clinics.

As a Health Support officer, you will act as the first point of contact for patients who wish to cancel and/or reschedule their appointments, update contact details, and provide general information regarding outpatient appointments.

This is a Permanent - Part time (22.5 or 30 hours a week) and Work from Home role which require you to have fast, reliable internet and appropriate workspace to ensure privacy whilst working. We will provide you with the equipment, training and support you need to succeed in your role.

Shifts are 8 hrs and will be scheduled across our operating hours of 7.30am-5.30pm WST, Monday to Friday, so flexibility to work across these hours will be key.

This role will commence on 8th April 2024 with 2 weeks full time face to face training (8:30am - 4:30pm). After training you will move to your part time roster working from home from 22nd April.

About you

You will have minimum 1 year experience working in a high demand customer service/call centre inbound service (preferable in Health Care setting / Medical-clinical reception), with a strong motivation for delivering excellent and efficient customer service by building quick rapport and convey empathy with callers over the phone. You are a computer and tech savvy and you feel completely comfortable navigating different screens and software and picking up new systems. Above all you love working in a team and, you are motivated and driven to build a career in healthcare.

Our much-loved Perks

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:

• Great work life balance
• Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
• Feel Good Health Hub - a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips - the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
• Great Discounts - as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets (Spendless), Wyndham Travel and more

Learn more about Amplar Health at https://amplarhealth.com.au

We celebrate diversity of thought because we want to make better decisions for our customers and our people. As we work towards our goal of making health personal, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.

We're also committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustment or additional support you may require.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.