AddressOur Client provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with various home, contents, motor vehicle, motorcycle, travel and pet insurance products, as well as roadside assistance.
The role
Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will focus on establishing the cause, scope and cost of insured properties whilst maintaining excellent customer service.
- Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
- Produce detailed reports, determine cause, coverage, damage and best repair methods;
- Review scope of works and expert reports to ensure the most cost effective and timely method of repairs;
- Build and maintain relationships with internal and external stakeholders including; local authorities and third-party building surveyors.
- Negotiate and define the scope of work and associated costing with key stakeholders;
- End to end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
- To achieve consistent adherence to key performance measures (KPI)
- Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
- Previous experience working within the insurance, building or construction industry highly desirable
- Exceptional customer service and supplier relationship management experience
- Ability to thrive in fast paced high pressure environments
- Ability to prepare scope of works, quotes and estimations extremely advantageous
- Confident using technology
Employee Benefits
- Great Salary + Incentive Scheme
Extra Leave - enjoy additional leave days! You’ll receive a paid ‘ME’ day and one paid volunteer day annually. Team members can also purchase up to two additional weeks of leave per year. - Paid Parental Leave - new parents are supported with paid parental leave and other benefits.
- Workplace Giving - if you’re passionate about a cause, donations to registered charities will be dollar matched.
- Employee Discounts - you’ll receive discounts on insurance products.
- Reward and Recognition - high performance will be rewarded with employee recognition, reward and incentive schemes.
- Onsite Facilities - there’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get Social - join the vibrant social and community activities including annual celebrations, family fun days and regular events.
- Perks App - access to an employee benefits and discounts app, offering great discounts, offers and programs across a range of areas and vendors.
- Development Opportunities - your development will be championed with internal programs and access to a wide range of online courses.
For a confidential discussion, please contact Nicki at ******@hinchen.com.au or simply apply now by following the link.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
