Home Care Clinical & Operations Manager

• Unique Opportunity | Lead Home Care Clinical & Operations 
• Competitive remuneration with salary packaging and novated leasing options
• Values based NFP organisation.

Make your mark with this unique opportunity!  Be a part of Growth & Development 

Abound Communities, formerly known as the Old Colonists Association of Victoria, stands as a leading not-for-profit provider of comprehensive care solutions. Specializing in Home Care, Residential Care, and Retirement Villages, we offer a continuum of care ranging from independent living to assisted living and aged care throughout Victoria. Our portfolio includes four villages strategically located across Victoria – St. Helena, Fitzroy North, Berwick, and Euroa – collectively providing a nurturing home to 500 older Victorians in need. It really is our people and culture that set us apart, with our ongoing focus of working together as one team. Our Values are Respect, Community, Kindness, and Integrity.

Unlike many other Home Care providers, our current focus is on delivering exceptional Home Care services exclusively to residents within our own retirement villages. This unique approach eliminates the need for travel for our Home Care team. Instead, they are able to dedicate their efforts entirely to the well-being and comfort of our residents within the familiar surroundings of our villages. As we continue to expand our services and reach, we are seeking a dynamic and visionary individual to join our team as the Clinical & Operations Manager -Home Care Services. 

As the Clinical & Operations Manager for Home Care Services, you will play a pivotal role in leading and managing our team of Case Managers, Nurses, and Home Care Support workers to ensure the delivery of high-quality care and support to our consumers. You will oversee all aspects of clinical and operations, including client assessments, care planning, staffing, and compliance with regulatory standards. The ideal candidate will possess a strong clinical background, exceptional leadership skills, and a passion for making a meaningful difference in the lives of others.

In addition to these responsibilities, you will also be responsible for budget management, compliance, accreditation, clinical guidance, coaching and mentoring to staff members, ensuring high quality high-quality, person-centered care to our elderly consumers within their homes. This includes program establishment and promotion, staff recruitment and management, program intake, client liaison, budget management, service quality and compliance, leading and facilitating the implementation of clinical policies and practices and continuous improvement. This position will report directly to the Head of Operations, playing a crucial role in the overall success and growth of our Home Care Services function.

Abound Communities is focused on living our values, not just talking about them. You will find the culture at Abound Communities is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. 

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Access to professional development programs
• Be part of an organisation and a team that is driven to make a difference to the lives of others.

You will ideally bring the following:

• Tertiary qualifications in Nursing and current AHPRA registration 
• Demonstrated experience in the Health and Human Services sector, with direct relation to Home Care Packages. 
• Experience/Qualifications in management, and/or quality highly desirable. 
• Demonstrated ability in communicating with residents and their families. 
• Able to provide a strategic focus to the planning and delivery of services. 
• Strong change management, team building and interpersonal skills. 
• Able to demonstrate initiative, sound decision making and effective conflict resolution. 
• Sound analysis and reporting and computer skills. 
• Full Covid 19 and other related vaccination 

Clinical governance and stakeholder engagement

• Clinical Supervision. This includes ensuring that staff members adhere to clinical protocols and standards of care. 
• Work with consumers, families, and representatives to link with local networks, GP's, allied health, hospital teams and clinical specialists to assist consumers in managing their health at home. 
• Lead the development and maintenance of clinical care related policies, procedures, and frameworks as they relate to clinical standards and practice
• Regularly monitoring, maintaining, and reviewing consumer’s care needs and care plan in conjunction with the case manager. 
• Emergency Response and Crisis Management 
• Conduct in-house training sessions for Home Care staff dependent on identified training needs. 

Operational Management

• Develop, establish, and lead the provision of Home Care services to deliver resource effective, consumer driven programs.
• Oversee daily operations, ensuring efficient service delivery, compliance with the relevant regulations, and adherence to best practices.
• Administer Home Care Brokerage model.
• Monitor service provisions and outcomes, client feedback, and performance metrics to drive continuous improvement.
• Day to day management of work health and safety issues in line with the organisational policies and procedures

Accreditation, Regulatory Compliance and Quality Improvement 

• Ensure there are policies and procedures in place to comply with accreditation requirements which enhance consumer outcomes.
• Ensure all regulatory and compliance obligations in relation to the Home Care services are met.
• Collaborate with the management team to implement corrective actions and improvements to maintain compliance.
• Actively pursues continuous improvement opportunities including through the Continuous Improvement plan and participation in quality activities. 
• Lead the ongoing quality review of clinical care documentation in conjunction with conducting clinical practice related quality assurance checks and audits.

Financial Oversight:

• Manage budgetary allocations for Home Care Services, ensuring cost-effective resource utilisation and financial sustainability.
• Monitor financial performance and seek opportunities for revenue growth.

If this sounds like the role for you, click on APPLY NOW!

Click APPLY to submit your interest and we’ll be in touch shortly. Including a cover letter with your application is strongly encouraged. Only short-listed applicants will be contacted.

To access the complete Position Description and learn about the remuneration package or if you have any questions regarding this position please contact Mila Hodgson, Manager People and Culture on at *****@aboundcommunities.org.au 

To find out more about us and the wonderful work we do, please visit us at https://aboundcommunities.org.au/ 

Applications close on 21 April 2024.

Abound Communities reserves the right to remove advertising and/or commence the selection process before the application close date. Abound Communities is committed to equal opportunity and ensuring the workplace is reflective of the community. We are committed to appointing the best person for the role and supporting diversity. 

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.