Home Care Coordinator (Chinese/Vietnamese Speaking)

Alpha Omega Management Consulting Pty Ltd is looking for a full-time Chinese/Vietnamese speakingCare Coordinator to work for the Home Care (aged care) sector.
The role is based on-site in Cabramatta Office with home visits to clients. 
The Care Coordinator is responsible for the provision of high-quality client services through assessment, referral, monitoring and service coordination and in liaison with other team leaders as appropriate, in area of responsibility. This may be achieved through visiting clients at their home, developing a care plan and implementing service delivery.
Job description:

• Provide care coordination services management: intake, service (and risk) assessment, reviews, service transfer and coordination of direct support activities (working with Client Scheduling Officer) and excellent understanding customer’s monthly statement.
• Participate in company after hours programs.
• Working with customers, their supports and other providers (e.g. LAC, ACAT), contractors and subcontractors to achieve their goals in line with their individual plans.
• Maintain accurate and up to date case notes on client progress on the CRM system.
• Maintain an up-to-date knowledge of local services and pathways that customers can access and current sector systems and practices.
• Facilitate care worker support and supervision including accurate documentation, reviewing their progress notes and record keeping.
• Maintain internal filing, including accurate client documentation and other miscellaneous filing.
• Complying with all relevant legislation.
• Support other team members and the team leaders when required.

To be successful in this role, desirably you meet the following criteria.

• Ability to speak fluently English and Chinese/Vietnamese is advantageous. 
• Formal qualification in community services, case management, social work or equivalent discipline.
• Experienced in aged care (Home Care) field (desirable).
• Committed to providing exceptional customer service across all channels – written, phone and face to face.
• Ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• Willingness to assist and support others as required and get on with team members.  
• Positive approach to change (essential).
• Full driver licence, and accessible to a vehicle.
• Current valid police check or willing to obtain it as a pre employment requisite.
• Great use of Google Workspace, Word, Excel and willing to learn new software application (such as Visual Care).

Alpha Omega Management Consulting Pty Ltd is a customer focused approved Home Care and disability service provider, currently based in Sydney providing care services to all NSW, Victoria, South Australia and Queensland. We pride ourselves on being personalised, compassionate, and ethical when caring for your loved ones.
If you are interested in this job and meet job requirements, please send your most updated resume on here. We will conduct interviews as soon as you are shortlisted.
Application deadline: 20/03/2024.