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Form of work
SalaryPurpose of the role:
The Home Care and NDIS Coordinator will assist in the supervision and coordination of the Human Resources and Rostering departments to ensure smooth operations and ultimately ensure that our care recipients and partnered organisations receive high quality care.
About Gold Care Home Services:
Gold Care Home Services is a family operated Home Care and NDIS organisation focused on providing high quality, compassionate care to the elderly and NDIS community. We are currently seeking like-minded individuals, who also share this passion, to become part of our team and work towards offering a greater quality of life for our care recipients and encourage independence in their home.
About the role:
You will be an integral member of the Gold Care Home Services team, ensuring the daily operations of the organisation flow smoothly by reviewing and monitoring staff compliance across the organisation. Your activities will include, but not be limited to;
- Oversee and support the recruitment and onboarding of Home Care Support Workers; including participating in the induction
- Conduct employee follows ups and respond to staff enquiries
- Participate in performance management processes, meetings and annual staff reviews.
- Prepare and update reports and reporting findings back to the management team
- Assist in the maintenance of employee documentation and services, and address any issues or concerns they may have.
- Monitor daily progress notes written by Home Care Support Workers
- Review, investigate and address incidents reports, Injury reports and staff non-compliance issues
- Assist Quality assurance and Business Manager with the creation of Policies and procedures, Templates, forms, surveys, and training material.
- Promote and reinforce a positive, caring work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant / employee rights.
What do you need to succeed?
- Excellent time management and organisational skills
- Ability to communicate effectively and resolve conflicts in a positive manner.
- Relevant tertiary qualifications (Diploma in Human Resource Management) or and relevant experience in HR.
- Leadership / management experience (preferred but not essential)
- Experience in a Home Care / NDIS setting (preferred but not essential)
- Knowledge of the principles, strategies, and tools for effective management.
- Confident and experienced in reviewing and addressing incidents and working under pressure.
- A positive attitude and forward-thinking approach to find solutions for various situations.
- Excellent oral and written interpersonal skills, strong customer service focus and ability to build positive relationships with others.
- Excellent time management skills and can manage conflicting priorities.
- Dependable, punctual and able to work in an adaptable environment.
