Business Administration Trainee / Intake Coordinator

At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. 
In this newly created role, we look forward to welcoming a Business Administration Trainee into our busy office to learn the ropes of business operations and the community services industry. In return you will receive formal training and qualifications in Certificate IV in Business Administration (2 year Traineeship).

• Be part of a growth industry working alongside a passionate and friendly team
• Earn while you learn. Full on the job training and formal training via an RTO
• Entering or returning to the workplace? Looking for a new career path? Great opportunity to learn about our business & industry from the bottom up.

Home Instead Wollongong is a private, non-medical provider of companionship & home care services supporting older people to live independently at home. We have a reputation in the region for providing a first class service.

Reporting to the Client Services Manager (CSM), this role supports the CSM in the work they do to ensure clients services are scheduled promptly and efficiently. 

Duties & Responsibilities:

• Inbox Management: directing enquiries to the appropriate person in the business, responding to emails and allocating service requests to the appropriate Coordinator.
• Data Entry: entering CAREGiver and client data into the system on an ad-hoc basis and regularly completing checks to ensure accuracy of data.
• Workflow Management: Allocating calls to Coordinators for CAREGiver leave management and verification checks.
• Communications: Preparing communications via text and email to CAREGiver team.
• Minute Taking: Record weekly meeting minutes and distribute.
• Reporting: Extracting reports on a regular basis and sending to CSM for analysis.
• Data Management: Regular quality checks and update of data in our systems.
• Phone Support: Supporting the Office Administrators and Client Services members to answer phones during busy periods.

Essential Requirements:

• Must be an Australian Citizen or Permanent Resident
• Must have completed Year 12 or equivalent
• Excellent communication skills and in particular strong written skills.
• Detail orientated and attentive
• Strong organisational and computer skills.
• Reliable, punctual, professional and a solid work ethic.
• A demonstrated empathy to the needs of older people
• An outgoing personality; we're a friendly team that like to enjoy their time at work.

Benefits:

• A workplace that cares about their employees and invests in training and development programs.
• Possibility of a permanent position in a business within a growth industry after the completion of the 24-month traineeship.
• A supportive, fun and vibrant team and owner.
• Leave work knowing you've made a difference to someone's life every day.
• Work in a modern office in Coniston alongside 40+ office staff members and an overall team of 220+ (including CAREGivers).

How to Apply

You may apply online by selecting “apply for this job” – please include your resume and a cover letter explaining why you are the right person for this role. Applications without a Cover Letter will not be considered.

Only suitable candidates will be contacted for interview. The successful candidate will be required undergo to police and background checks.

www.homeinstead.com.au

Each Home Instead Office is independently owned and operated.