Address
Salary- Efficiently Schedule Home Care staff to provide client services that meet each client's needs, as per their specific care plan and service request (this includes Community Support Workers, Clinical and Allied Health Staff)
- Ensure continuity of care is provided through working with a care team for each client to scheduling regular staff to clients
- Schedule services to maximise utilisation of staff in line with their availability, location, and training competencies
- Ensure staff schedules adhere to the guidelines and rights within their collective agreement
- Schedule staff leave and events and rescheduled any effected services in a timely manner
- Accurately maintain the Aged Care Management system, ensuring all staff and client details are kept up to date by updating details in the system where/when required, including client hold, leave and discharges
- Provide clear and concise communication and collaboration between the Scheduling Team, internal stakeholders, and external stakeholders to ensure customer focused outcomes while balancing business needs
- Demonstrate a high commitment to exceptional customer service by ensuring every interaction is a positive experience for the staff and clients
- Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required
- Provide buddy training and support of new workforce team members
- Provide leave coverage for the following roles where required and according to training provided for Home Care payroll administrator, workforce support officers, scheduling team leader
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Demonstrated high-level administration skills and attention to detail
- Excellent problem solving capabilities
- Proven ability to work effectively as part of a tight knit team
- Professional phone manner and excellent verbal, written and interpersonal communication skills
- Proven organisational and time management skills
- Proficient in Office 365
- Previous experience with rostering or scheduling (desirable)
- Experienced within the Aged Care industry (desirable)
- Salary packaging benefits up to $18,550
- Health and Wellbeing programs and more!
- School holidays child care assistance
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