Scheduling Coordinator

What we offer:

• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• A welcome working environment with a fun and supportive team.
• Birthday leave.
• Work laptop provided.

Home Instead is the trusted choice for in-home care services. We help with a range of personal care and lifestyle needs while providing welcome companionship. We are committed to making a positive difference in the lives of local seniors and their families. We take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living safely, independently and happily in the comfort of their own home. Everything we do at Home Instead is driven by our universal mission to enhance the lives of ageing adults and their families.

We have an exciting opportunity for a Scheduling Coordinator to join our team at Home Instead Perth North East. You will be a puzzle master, working your magic to delight both the clients and staff with your rosters. You will be the hub of the business, pulling the strings so that everything operates like a well-oiled organising machine.

About this role:

• Coordinate client services and CAREGiver schedules on a daily basis.
• Managing incoming phone calls in a friendly and professional manner.
• You will need to get to know our staff and clients so you can match their requirements, skills, experience, and personality to make for a perfect partnership.
• Working with key stakeholders providing relevant information from initial requests.
• Monitor, mediate, and log both client and CAREGiver activity, and follow up on all client issues that require attention or action.
• You will be a main point of contact for both our CAREGivers and clients.

Ideally, we would like you to:

• Have strong communication, problem solving, conflict resolution skills.
• Be able to build strong relationships and rapport with internal team and clients and always deliver exceptional customer service.
• Ability to work well under pressure with good time management skills.
• No disclosable outcomes on a police clearance.
• Be able to learn technologies quickly to interpret and analyse data.
• Have proficient computer skills, including Microsoft Office and Excel.
• Have previous experience in scheduling/resource allocation/coordinator role is desirable.
• Experience in the aged care or health sector is desirable.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.