Address
Form of workThe Role
Tanda is seeking a Support Specialist to work from our Brisbane Headquarters to guide the growth of our clients. You will be joining a team of highly experienced Support Specialists and engineers that manage existing customer inquiries via chat, email, and phone. Within the role, you will be reporting to our Head of Customer Success, Ryan Johnston and require analytical and problem-solving skills.
Working as a Support Specialist will give you a unique insight into the Tanda customer journey. You’ll develop an understanding of how our clients use software that is applicable industry-wide. Previous support team members have moved into leadership positions, specialised further into technical teams and moved into other customer-facing roles.
Core Responsibilities
• Respond to inbound support requests via chat, email and phone
• Help customers access the full suite of features Tanda offers, and maximise the benefit of using our software
• Work with our support and product engineers to classify and escalate technical requests
• Surface customer trends and brief them to our product and sales teams
• Work with our Head of Customer Success to identify and implement improvements to the way we support our users
About You
• Possess prior experience in a customer-facing role such as help desk roles or other front-line customer service positions
• Have strong communication skills and provide solutions to technical problems using everyday language
• Practical problem-solving skills
• A demonstrated aptitude and passion for learning new technologies
• An interest in people
Most importantly, you’re someone who genuinely wants to empower others to be successful:
• You help others be better
• You celebrate those who take action
• You talk to customers
• You measure outcomes, not effort
• You are candid
• You value people over process
• You take responsibility and ownership for your actions and the success of Tanda
• You communicate directly with the source whenever possible
The Company
Looking to join an established fast-growing tech company? That’s us!
At Tanda, we’re on a mission to provide the world’s #1 workforce management platform for businesses with shift working and employees paid by the hour. Our vision is to eliminate employment friction for shift and hourly workers, thereby reducing the world’s unemployment rate. Our main activities centre around engineering, marketing, sales, research, and everything that goes along to support that. We build apps and software that help businesses manage their scheduling, time & attendance, staffing optimization, employee engagement, and labour compliance.
Recently, we've reached an exciting milestone as we've launched our payroll system built in-house, adding another dimension to our comprehensive workforce management solutions.
Since its founding in 2012, Tanda has grown to become a global leader in workforce management software. We service thousands of Australian clients from our Brisbane headquarters and are expanding globally through offices in Chicago, London, and Uruguay. To learn more about our team and what we do see the link below:
https://www.tanda.co/careers/
Further Benefits
✓ Real projects: We hire based on real demand, not based on arbitrary hiring rounds
✓ Mentoring & Training: You will have access to a diverse pool of colleagues and mentors that will help guide you through your early career
✓ Experience: You won’t be shielded from customers or responsibility
✓ Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily
