Homelessness: Practice & Quality Lead

We are currently seeking a full-time Practice and Quality Lead to join our Homelessness team. Our Practice and Quality Lead can be based at our Rockhampton, Gladstone or Emerald office.
Our Practice and Quality Lead will develop quality service delivery for Financial Resilience and Homelessness support services. They will provide direction for strong service delivery with regard to program development, enhancing case management practice, ensuring practice aligns with contracts, accreditation, and continuous improvement.
They will also assist the coordinator in embedding and enhancing quality service delivery and supervision to staff.
Who we are:
For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.
AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.
Mandatory Requirements:

• Full COVID-19 Vaccination
• Diploma or bachelor qualifications in Social/Community Services.
• Knowledge of and experience with Quality Assurance systems including Human Service Quality Framework.
• Experience in advising, coaching, and mentoring staff on practice and compliance issues.
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

Desirable:

• Three years experience in a similar position.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What we offer:

• Attractive salary packaging
• Employee Assistance Program (Acacia)
• Career development and lifestyle benefits
• A culture that celebrates achievement through recognition and reward
• A purpose-driven environment with some fun along the way
• Supportive management and team

For more information please contact:
Kirby Chandler
recruitment@anglicarecq.org.au
(07) 4837 5393