Hospitality Services Manager

About the role

The Hospitality Services Manager is responsible for the supervision and coordination of Housekeeping & catering services within Calvary ST Vincent & St Luke’s. You will ensure contemporary, quality and efficient output of meals and food services and ensure the daily needs of Calvary patients are met in relation to housekeeping & Catering Services.

Key Responsibilities

Calvary Launceston is seeking a dedicated & experienced Hospitality Services manager to join our team, managing Hospitality services for both Calvary St Luke’s & St Vincent’s. 

This is a permanent Full time position, and offers an exciting opportunity for an individual with a passion to delivery excellent Hospitality Services, to both private hospitals in Launceston.

As the Hospitality Services Manager you will be responsible for managing day to day Hospitality Services, which includes:

• The provision of supervision, mentoring and education of staff regarding practise, documentation content and requirements of Hospitality Services
• Reviewing, monitoring, and contributing the Hospitality related documentation and training material in line with legislative change
• Ensure the effective, efficient and quality operation of the catering & housekeeping services, ensuring standards are to the satisfaction of patients, residents and visitors
• In conjunction with Director of Finance & Corporate services, develop business plans and budget management processes associated with Hospitality Services including operational expenditure and capital expenditure
• Evaluate the effectiveness of Hospitality Services activity across Calvary Launceston through the application of formal and informal audit processes to confirm evidence of better outcomes and compliance

• Liaise with key stakeholders about Hospitality Services to ensure Continuous Improvement

• Understanding the Hospital Standards other relevant legislation and have the ability to make changes that align with them

What you bring 

• Tertiary qualifications in catering/hospitality and/or trade qualifications in Food Safety Supervisor Certificate (Health Competencies)
• Clear thinker with excellent problem solving skills and ability to convert complex ideas into simple and determine actions to ensure quality outcomes
• Proven ability in a leadership role with the ability to manage, coach and mentor staff
• Demonstrated experience in organising hospitality service operations, including managing catering revenue and costs, providing food services & housekeeping services, leading in methods of cookery and in managing catering supplies
• Previous experience in health/aged care environments would be advantageous

If you are interested in fulfilling this rewarding role, please submit your application online through the Calvary Portal, including CV and a cover letter addressing the below selection criteria:

• Relevant professional qualifications in housekeeping, catering or equivalent experience
• Proven leadership skills at a management level managing a diverse team
• Demonstrated professional experience and skills in catering management including menu management, food handling, meal service and food quality and presentation
• Proven knowledge and application of quality control and internal auditing processes, across housekeeping and catering functions
• Proven awareness and application of relevant legislation, standards, accreditation requirements, policies and procedures, including demonstration of strong understanding of workplace safety and environment responsibilities; and external auditing obligations
• Demonstrated capability to coach, mentor, train and develop a service excellence culture and work approach within a team

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

Only applicants with a valid right to work in Australia will be considered.

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.

Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.