Hotel Facilities and Operations Coordinator

The Albert Hotel (part of Emerald City Hotel Group)

We are a distinguished boutique hotel nestled in Mosman 2088, a vibrant suburb of the Lower North Shore region of Sydney. Renowned for our commitment to exceptional guest experiences, intimate ambiance, and personalised service, we strive to create memorable stays for our guests. We are currently seeking a Hotel Facilities and Operations Coordinator to join our fantastic team in a Full-time position.

Reporting to our General Manager, the Hotel Facilities and Operations Coordinator plays a pivotal role in ensuring the smooth functioning of essential aspects of hotel operations primarily overseeing maintenance procedures, coordinating kitchen service operations, and supervising housekeeping to maintain a pristine environment for guests. The Coordinator collaborates with various departments to uphold the hotel's high standards and deliver exceptional guest experiences.

About the Role:

The position requires fulfilling the following duties but is not limited to:

• Ensure the hotel is operating efficiently and according to Hotel Policy
• Contribute to long-term strategies aimed at improving the hotel's overall success. 
• Attend to all guest queries in a professional and polite manner and ability to handle guest requests.
• Liaise with kitchen staff to arrange all meals meeting the needs of any dietary requirements.
• Liaise with Housekeeping department to arrange the appropriate and correct bedding configuration for guests arriving at the hotel for accommodation.
• Ensure cost-effectiveness and efficient resource allocation for maintenance functions. 
• Liaise with and manage Preventative Maintenance programmes with service providers. 
• Train new staff members, providing inductions of the property and making them familiar with the Hotel policy and procedures.
• Consistently provide progress updates to the General Manager with respect to the functioning of essential aspects of hotel operations. 
• Establish great work ethics at workplace and ensure all required laws and policies are adhered with.
• Assist with special requests, information, handle guest grievances and enquiries in a courteous, efficient and satisfactory manner.
• Maintain positive guest and colleague interactions with good working relationships.
• Promote guest relations by conducting regular lobby walks, talking to guests and encouraging feedback.

About the applicant:

• Diploma or Bachelors in Hospitality Management.
• Minimum two years of previous experience in hotel operations, preferably in a boutique or upscale setting. Strong leadership, organisational, and communication skills. 
• Proficiency in hotel management software and Microsoft Office Suite. 
• Flexibility to work weekends and holidays as required. 
• CPR/First Aid certification.
• Current Food Handlers certification 

Benefits:

• Competitive salary commensurate with experience. 
• Opportunities for professional development and career advancement. 
• Supportive and collaborative work environment in a unique boutique hotel setting 
• Participation in performance-related bonus subject to achievement of key performance indicators (KPIs) and performance of the business also. The performance-related bonus is at the company’s discretion.

Please note that only short-listed candidates will be contacted and your application will be treated as strictly confidential.