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Form of workPerfectly situated between Hastings Street and Noosa's Main Beach. We are surrounded by the best of Noosa cafes, restaurants, bars, boutique shopping plus steps away from the beach!
As a Guest Service Agent, you'll be the face for our guest, providing exceptional service from reservation to check-in to check-out. Your warm welcome and attention to detail will ensure a seamless and memorable guest experience.
Tasks & Responsibilities:
- Greet guests with a warm and welcoming demeanour
- Assist guests with phone and online reservations, check-in and check-out procedures
- Handle guest enquiries, requests, and special arrangements
- Provide information about hotel facilities and local attractions
- Ensure accurate billing and payment processing
- Address and resolve guest concerns promptly and professionally
- Collaborate with other departments such as maintenance and housekeeping to meet guest needs
Qualifications:
- Previous hospitality experience is a must, Hotel Guest Services is a plus!
- Excellent communication and interpersonal skills
- 5 Star Customer service skills
- Strong problem-solving abilities
- Detail-oriented with a commitment to guest satisfaction
- Proficiency in using hotel management software (training provided)
- Flexibility to work shifts between 8am-7pm, including weekends and holidays.
We offer a friendly and supportive work environment with a strong focus on helping you achieve your career goals. If you're dedicated to creating a memorable guest experience, then please apply to join our team!
