Address
Form of workWe are hiring a Guest Services Agent for our Surfers Paradise business.
The Company
Coastal Letting Co is a holiday letting business that manages 100+ apartments across a number of different properties in Surfers Paradise.
With unlimited growth opportunities, the business is continuing to expand to reach new heights!
Guest Services Agent
The successful applicant will possess:
- Knowledge of Resly PMS is preferred but not essential.
- Strong time management skills and a meticulous attention to detail
- Excellent verbal, written and interpersonal communication
- Commitment to continuous improvement and learning
- Experience in a similar Guest Services/ Receptionist role preferred but not essential.
Responsibilities will include but are not limited to:
- Providing all guests with superior service standards, ensuring for an exceptional guest experience at our business
- Organising the day-to-day operation of the accommodation division including: Housekeeping/maintenance divisions
- Assessing and reviewing guest’s preferences, satisfaction and responding to guest enquiries and guest reviews
- Ability to develop and maintain an excellent working relationship with all valued guests and team members
What we are offering:
- Full Time Role
- Career Development opportunity in a fast growing business.
- A fun, fast paced work environment
