Guest Service Agents

About Us:

Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Cairns Harbourside Hotel is a perfect retreat for both holidaymakers & business guests. Surrounded by lush tropical gardens and boasting breath-taking ocean and hinterland views, Cairns Harbourside Hotel offers 173 stylishly appointed rooms and suites, each with its own private balcony along with versatile conference and event facilities. Just a short stroll into town along the esplanade and only 5 minutes’ drive from Cairns Airport, our Hotel is perfectly situated for all guests.

Your day to day:

• Be the warm and friendly welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, up-selling opportunities and suggest ways to improve their stay.
• Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advice.
• Handle cash and credit card transactions.
• Swiftly check in & out guests – take ID’s, hand out room keys and control and release safety deposit boxes.
• Stay one step ahead of guest needs - record and act on preferences and handle messages, requests, questions & concerns.
• Assist with reservations as directed.

What we need from you:

• Fluency in English – second language is highly desirable.
• At least one years' experience in a front desk or Guest Service position.
• Full Australian Driver’s Licence.
• Excellent communications skills – written & verbal.
• Ability to prioritise and work in a fast-paced environment.
• Flexible to work weekends and evenings across a 7-day roster.
• You must meet the legal requirements to live work in Australia.
• Opera knowledge is highly desirable.
• Dynamic, welcoming and fun personality.

How to Apply:

If you are passionate about creating extraordinary guest experiences in a tropical paradise setting, we want to hear from you! 

To learn more about us, please visit our website www.cairnsharboursidehotel.com.au 

We encourage candidates from all backgrounds to apply. Join us in creating a haven of tropical vibes and relaxation in the heart of paradise!