Hotel Guest Service Agent | The Star Brisbane

Are you our next rising star?   

Join our team as a Guest Service Agent at The Star Brisbane.   

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.  

The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.  

A few of your responsibilities   

• Provide outstanding Guest Service to guests to enhance their experience 

• Manage all guests requests and maintain guest accounts 

• Sound knowledge of local attractions and surrounds 

• Perform check in and check out in a professional, friendly, and efficient way for all guests 

• Perform and complete daily tasks in line with shift checklists 

• Professional communication with both internal and external guests 

• Responds to guest feedback and bring to the attention of the appropriate manager where further follow up is required 

• Ensure personal safety and the safety of other team members, contractors, labour hire, guests, and visitors through co-operation with management 

What we will be looking for  

• Possess a passion for Hospitality and creating memorable experiences 

• Exceptional Guest Service skills and strong commitment to 5-star customer service 

• Professional telephone manner 

• Ability to effectively communicate and liaise with internal and external clients 

• Excellent organisational skills and high level of computer literacy 

• Availability to work on a 24/7 rotating roster 

• Integrity and confidentiality are essential 

• Sound knowledge of hotel operating systems 

About you  

The successful candidates will possess that go-to attitude and always ensure their main goal is to go above and beyond for our guests, while maintaining our 5-star commitment. Prior experience within the hospitality or retail is desirable, but not essential.  

Your role will be pivotal in shaping the success of our hotel team at The Star Brisbane. Join us in making a difference.  

What can we offer you 

• Up to 30% discounts across award winning restaurants and accommodation  

• Complimentary buffet meal on every shift  

• Uniform laundered and ready for you daily on property 

• An organisation that values diversity, teamwork and bringing your best self 

• Opportunity to work with elite professionals and assets  

• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

About us 

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.    

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.    

Our Culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.