Hotel Manager

Hotel Manager

Full-Time

Dampier Mermaid Hotel & Motel

$70,000 - $90,000 per annum + super

Duties

1. Provide strong leadership to hotel staff, including hiring, training, and managing performance to ensure a high level of service and guest satisfaction.
2. Take the lead on planning, coordinating overseeing all hotel events including meetings, conferences, weddings, and other special events. Ensure that events are executed smoothly and meet the expectations of clients.
3. Oversee the operation of the hotel bar, including inventory management, staff supervision, and adherence to responsible alcohol service practices.
4. Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, administration, and events management.
5. Ensure guest satisfaction by addressing guest concerns, implementing service improvements, and maintaining high standards of cleanliness and service.
6. Develop and manage the hotel's budget, including revenue management, expense control, and financial reporting.
7. Ensure the safety and security of guests and staff by implementing and enforcing hotel policies and procedures.
8. Oversee maintenance and repairs of hotel facilities and equipment to ensure a safe and comfortable environment for guests and staff.
9. Ensure compliance with all relevant laws, regulations, and brand standards.

Skills and experience required

• Hospitality Management or related qualification, or work experience in lieu
• Strong leadership and interpersonal skills
• Excellent communication and customer service skills
• Proven track record of achieving revenue and profitability goals
• Knowledge of hotel operations, including front desk, housekeeping, food and beverage, maintenance, events management, and bar management
• Proficiency in hotel management software and Microsoft Office suite

Summary of role requirements:
• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 April 2024
• Expected salary: $80,000 per year