Hotel Manager/Management Couple (Accommodation Available)

The Belconnen Way Hotel & Serviced Apartments is seeking a Hotel Manager, either live-in or local. The role is suitable for an individual or couple. If you are experienced in Hotel Management or are suitably qualified and looking to move into hospitality, this may be the job for you.

This is a full-time, potential live in position for an enthusiastic, hardworking and reliable individual or couple. 

Experience and Qualifications:

2 - 5 Years’ experience in Hotel Operations, or

Strong administrative experience, and/or extensive experience in other roles or industries that are relevant to this role.

Solid understanding of financial management, budgeting, and revenue optimisation.

Understanding of business compliance and licensing requirements.

Excellent communication and organisational skills.

Experience in staff performance management.

Sound customer service experience.

Your Role

Manage daily operations within each department of the hotel, including Front & Back Office, Reception, Housekeeping and Maintenance, providing effective leadership, guidance and communication.

Manage operational performance of the hotel through meeting and exceeding set budgetary requirements. 

Ensure compliance with relevant company guidelines, as well as federal, state and local laws including WH&S, licensing, fire regulations and essential services.

Manage performance of employees, co-ordinate recruitment, staff shift schedules, induction, training and development of staff with the ability to provide regular feedback to Owners.

Maintain strong working relationships with the Owners and ensure open lines of communication.

Manage third party organisational relationships such as with service providers and suppliers.

Manage and resolve guest complaints in a timely manner to ensure optimum guest satisfaction.

Regular monitor and report upon the Hotel’s operational and financial performance against the operational budget to achieve the annual set targets.

On-call night duties

Able to work evenings, weekends (on a rotating roster) and public holidays

Skills:

High level of professionalism and guest service

Strong communication and interpersonal skills

Attention to detail and high expectations of cleanliness

Ability to work under pressure

Reliable and motivated with a positive and friendly manner

Strong team player, flexible to operational needs

Comfortable working with computers and a variety of software programs (Satin knowledge would be advantageous)

Neat and tidy presentation

Prudent with confidential information 

If you identify with this description, we're excited to get to know you. Kindly submit your application along with a cover letter that highlights your drive and how well you fit the position.

Application Process:

Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Hotel Manager position at The Belconnen Way Hotel & Serviced Apartments. Email your application to *************@belconnenhotel.com 

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Hotel Manager?

How many years of people management experience do you have?

What's your expected annual base salary?