Housing Manager Pathways

About Bridge Housing
We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. Bridge Housing offers you the opportunity to be engaged in work that makes a difference to people's lives.

We have been awarded Best Workplace in 2019, 2020 and 2021, 2022, as well as being recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

At Bridge Housing, we value integrity, innovation and inclusion. At Bridge Housing, every one of our employees upholds these values and cares about the work we do, our tenants and their safety and wellbeing.

The Role
We are seeking a Housing Manager to join our Central Pathways team on a part-time basis (3 days per week) for a 12 month contract. The Housing Manager, Pathways works within the wider Customer and Communities team and is responsible for providing access and demand services for applicants seeking social housing assistance. 

This role includes assessing, processing and offering appropriate housing products while providing exceptional client service specific to the needs of low-income households and tenants and those in crisis.

Day to Day Responsibilities

• Working to the Customer Service Charter and Housing policies and procedures
• Timely processing and assessing of applications
• Facilitating access to temporary priority accommodation as needed
• Providing advice, information and referrals to assist clients
• Helping meet the financial goals of the team by allocating available properties to clients
• Maintaining good relationships with support agencies and other stakeholders
• Actioning documentation and administrative duties in a timely manner within HOMES and SDM software and other relevant IT systems

Our Housing Managers have versatile skills and backgrounds including…

• Knowledge of social housing and the homelessness, health and welfare service system in NSW
• Understanding of community engagement and trauma-informed practice
• Experience working with people from diverse backgrounds and cultures
• Certificate in Social Housing or Real Estate certificate of registration
• Degrees or experience in Social Work or relevant discipline

But all our Housing Managers share the same values and behaviours…

• Demonstrated experience in effective rapport and relationship building
• Attention to detail
• Accountability and responsible work ethic
• Proactive and positive
• A "can-do attitude" and commitment to customer service
• Organised and able to prioritise their workload in an evolving work environment
• Negotiation and conflict resolution skills

Our Housing Managers do need to have a current and valid drivers license in order to conduct a primary objective of the role (property inspections, which are at least one day's work per week). They also need to be willing to obtain a Criminal Record Check.

Why join us?

We are a four-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation's values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing cares about its employees, their wellbeing and their professional development.

To support employee wellbeing and professional development, we offer:

• study assistance and study leave
• training and development
• team building
• monthly massages and reflexology
• flexible work arrangements

As well as a fantastic package includes:

• competitive, above award salary ($90,493 per annum + super)
• salary packaging options up to $15,900 per annum (We use Maxxia, give them a google!)
• 4 weeks annual leave AND
• flexi-leave up to 12 days additional leave per year AND
• additional leave between Christmas and New Year AND
• day off for your birthday!

To see all of the rewards we offer at Bridge, our Total Rewards Program can be found here.

APPLY NOW! By uploading a resume and cover letter through our portal. Don't forget! We want to see in your cover letter, why you want to work for us and how your values align. 

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.