Housing Services Advisor/Receptionist (NWTAS)

Join us and share our Vision:

‘All people affordably housed in neighborhoods that support life opportunities’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia. 

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders. 

The Opportunity
We are seeking an enthusiastic Housing Service Advisor/Receptionist to work in our Shorewell Park Office. 

The role is the first point of contact for customers and other stakeholders to ensure their inquiries are channelled to the right members of the team. The role is critical for the delivery of customer service and responsible for an array of administration duties vital to the functioning of the office and the team.

The position requires the successful candidate to have a strong attention to detail, be an effective telephone communicator and possess strong administrative skills.

The position is a full-time ongoing role based in Shorewell Park. The role will ideally suit a person who is passionate about delivering good client service, can work collaboratively within a team, is organised with excellent attention to detail, is resilient and grounded in quality practices and is able to adhere to our organisational values. 

Download a copy of the Position Description here.

(Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY) 

About You:

• Intermediate to Advanced skills in the use of the Microsoft Office Suite and confidence to learn and use other systems 
• Previous administrative/secretarial/reception experience 
• Experience answering incoming calls and emails and the ability to triage customer requests efficiently 
• Experience delivering high-quality and efficient administrative work.   
• Excellent verbal and written communication skills 
• Strong attention to detail 
• Experience or ability to handle challenging conversations with clients over the phone and in the office.
• Well-developed organisational skills, including the ability to manage conflicting priorities  

We are seeking someone with sound technical skills and knowledge combined with a collaborative and flexible partnering style and strong commitment to our vision and mission. 

What we offer in return

• 5 Weeks Annual Leave 
• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program 
• Salary Continuance Insurance
• 16 weeks paid parental leave

Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:

• Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
• Agree and comply with Child Safety policies and procedures
• Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

For an informal discussion about the role, please contact :James O'Malley 0455 070 ***

Applicants should address the requirements of the role and include a covering letter outlining your suitability for the position as outlined in the job advert.

Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.

Applications Close:  21/01/2024