Housing Services Officer-Horsham

THE ROLE

Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.  This role also provides the first impression of the organisation and fulfils the critical role in assisting clients, the general public and other service providers. The role ensures customers are provided with accurate information and referred to the correct area. The role also includes liaising and dealing with managers, staff, key stakeholders from other government departments, public and community service organisations.

This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.

Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:

• supporting clients attending the physical office locations
• supporting clients contacting the Department on the telephone in the Wimmera South West Area
• managing and maintaining tenancies
• providing support and information on services
• identifying and assessing Victorians' housing needs and their eligibility for services
• allocating rental properties to eligible applicants
• visiting and working with tenants to resolve tenancy issues
• ensuring maintenance work is carried out on tenants' homes.

ACCOUNTABILITIES INCLUDE

1. As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
2. Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
3. Provide support through a range of administrative functions as required

Please open the position description to read more.

COVID-19 VACCINATION

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.