AddressAs a prominent name in the insurance distribution space, Insurance House is a well regarded and highly successful broking brand. Led by our values, Insurance House is dedicated to achieving positive and successful outcomes for our clients and our people.
Dynamic in nature, results-driven, and collaborative in approach, our team is one you'll be proud to be a part of. We are looking for a Client Service Officer to join our team in Ballarat.
About the Role
An integral part of our national brand, the Client Service Officer is responsible for the delivery of administrative support to our Ballarat Branch Manager.
Offering plenty of variety and satisfaction, this role supports general enquiries, policy renewals and new business and can expect any day to include:
- Processing new business, renewals, amendments, certificates of currency and endorsements (that's insurance talk for reviewing new applications and making changes to existing policies)
- Respond to enquiries/requests from the brokers
- Following up clients, both by phone and email
- Providing superior service and delivering a positive experience for all Insurance House clients and partners
About You
You're an administrative whiz with an interest or previous experience in insurance. You excel in a team setting, collaborating towards shared objectives, and are motivated in your approach. You're known for your effective communication skills and the ability to confidently manage high volumes of work.
You're highly organised with the ability to prioritise with ease. You're focused on achieving results, adept at handling various systems, and possess strong emotional intelligence. Your resilience and adaptability will be a key contributor to your success in this role.
About UsFounded in 1983 in regional Victoria, Insurance House has always been a known and trusted brand in Insurance. Dedicated to the delivery of exceptional service to clients, we are also acutely aware of our responsibility to our people. With 250 staff across 20 offices nationwide, we are also represented by another 66 authorised partners of our brand and the 240 staff they employ.
As of August 2022, Insurance House became wholly owned by Steadfast Group. Steadfast is the largest general insurance broker network across Australasia and is fast expanding its interest in the global markets. As a public company, Steadfast operates with utmost accountability and pursuit of excellence. Steadfast's scale and strength shape its value proposition to its people and its clients.
Insurance House is incredibly proud to be a significant contributor to the success of Steadfast Group as well as to benefit from it.
