Ict Business Analyst

POSITION: ICT Business Analyst
FULL-TIME
COMPANY: TOWIES AUSTRALIA
LOCATION: Blacktown NSW 2148
SALARY: $75K p/a plus super
ABOUT TOWIES AUSTRALIA:
TOWIES AUSTRALIA is a leading transportation solutions provider specialising in prime mover wet hire, labour hire, and tipper hire services. With a commitment to safety, efficiency, and reliability, TOWIES AUSTRALIA boasts a team of experienced drivers and a modern fleet of over 50 vehicles. The company's dedication to compliance with industry standards and local community engagement has propelled it as one of the fastest-growing enterprises in the country.
POSITION OVERVIEW:
TOWIES AUSTRALIA seeks an ICT Business Analyst to join its dynamic team in Blacktown, NSW. The successful candidate will play a crucial role in bridging the gap between business objectives and technological solutions, ensuring the seamless integration of ICT systems to enhance operational efficiency and customer satisfaction.
KEY RESPONSIBILITIES:
Requirements Gathering: Collaborates with stakeholders to elicit, analyse, and document business requirements related to ICT systems, including fleet management, logistics optimisation, and customer relationship management.
System Analysis: Conducts comprehensive analysis of existing ICT infrastructure, identifies areas for improvement, and recommends innovative solutions to streamline processes and drive business growth.
Solution Design: Works closely with cross-functional teams to translate business requirements into detailed system specifications, ensuring alignment with organisational goals and industry best practices.
Vendor Management: Evaluates third-party ICT solutions and manages vendor relationships to ensure timely delivery, adherence to quality standards, and cost-effectiveness.
Testing and Quality Assurance: Develops test plans and oversees the testing process to validate system functionality, troubleshoot issues, and facilitate user acceptance testing (UAT) to ensure a smooth implementation process.
Training and Support: Provide training and ongoing support to end-users, empowering them to leverage ICT systems effectively and maximise operational efficiency.
Continuous Improvement: Monitors system performance and user feedback and proactively identifies opportunities for optimisation and enhancement to drive ongoing improvement initiatives.
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (at least 5 years of relevant experience substitutes for the formal qualification).
Minimum 5 years’ experience as a Business Analyst in the ICT domain.
Strong analytical skills with the ability to translate complex business requirements into practical ICT solutions.
Proficiency in requirements-gathering techniques, process modelling, and system analysis methodologies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
HOW TO APPLY:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.