AddressWhy Wireless?
Wireless Communications is a managed IT & Telephony solutions provider that has been serving the needs of businesses for two decades.
We are highly regarded in the disciplines of Voice & Data. We are nationally recognised for our achievements and innovation, having delivered thousands of solutions for our customers.
The Role
We continue to be passionate about supporting our customers and helping them achieve their goals. To facilitate this further, we are seeking a proficient Level 3 technician that can take ownership of supporting the more advanced needs of our customers, seeing them through to completion, as well as acting as an escalation point for our Level 1 and Level 2 Technicians.
One of our mottos is “bring your brains to work” and as such, this is a fast paced fault finding role where you will be challenged on a daily basis and expected to contribute to improving and making a difference in all aspects of our customer environments, ensuring they are running at their very best.
Key responsibilities are:
- Complying with Workplace Policies and Procedures, including Security Compliance across all networks, programs and software.
- Maintain and provide support services to customers within SLAs
- Punctual and accurate documentation including the ticketing & knowledge base system.
- Maintaining up-to-date professional development such as In House & Vendor certifications
- Supporting other team members to enable the team to achieve its goals.
- Stewardship between systems & providers.
- Site visits from time to time
- Active involvement and collaboration with other team members across various IT projects
- Day to day management and maintenance of customer networks, infrastructure, backups, asset registers, printing, licenses and other IT related tasks.
- Ability to problem solve, issues varying from corporate networks, software and hardware.
- Implementing, supporting & maintaining IAAS & SAAS Platforms
- Troubleshooting advanced end-user hardware & software related issue.
To be considered you need:
- Tertiary qualifications in IT or Vendor certifications such as MS100, AZ104 & MS700.
- Knowledge of Salesforce, Service Cloud, Active Directory, Azure, Hyper V, AWS, Exchange, Windows and Microsoft 365
- Knowledge of Data & IP Networking (Routing, Switching, DNS, VPN etc.)
- Experience in IT related Customer service
- Keen eye for detail and ability to problem-solve
- Has a current Police Clearance or is willing to attain one.
- Has a current Australian Drivers License
- Strong written and verbal communication skills.
- Excellent time management skills with the ability to appropriately prioritise tasks and work to a queue.
- Customer focused, always looking for ways to assist new and existing customers
If you have any questions, please apply for the job and put your questions in your cover letter, and attach this document along with your resume.
Only shortlisted applications will be contacted.
Previous applicants need not apply.
