Ict Help Desk Support Officer

We are currently seeking a motivated and customer-focused ICT Helpdesk Support Officer to join our team in Brisbane. As an ICT Helpdesk Support Officer, you will be responsible for providing technical support and assistance to users across the department, ensuring the effective operation of ICT systems and services.
Candidates will be assessed on the following criteria:
1. Sound general IT knowledge, including hardware and software, school administrative systems and/or other similar in house systems and Microsoft Office software Meets mandatory requirements
2. Ability or the capacity to rapidly acquire the ability to diagnose low level application, web, computer or network errors analytically and to resolve problems quickly and effectively.
3. Demonstrated ability to work independently or as an effective and positive team member, ability to adapt quickly to a dynamic environment and in the provision of ICT support and services activities.
4. Strong analytical and problem-solving skills and demonstrated ability to perform computer and peripheral troubleshooting to component level in a safe and effective manner.
5. Demonstrated use of effective communication techniques via a range of media to build and maintain effective relationships with diverse internal and external stakeholders.
Job number: 264760
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email areyes@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.