Help Desk Support Officer

The Australasian College of Pharmacy (College) is a national member-based professional organisation for the pharmacy industry. The College is a not-for-profit and registered charity and is the pre-eminent provider of education, training and resources to pharmacists and pharmacy assistants across the pharmacy industry.

The College is committed to supporting our members to reach their professional and personal development goals by equipping them to practice to their full scope.

The College provides clinical, business and leadership training and professional development activities, is a Registered Training Organisation (RTO) in the vocational education sector delivering nationally recognised qualifications and provides CPD accreditation services. 

We are currently transitioning to a new platform for our learning management system (LMS) and are seeking a Level 1-2 Help Desk Support Officer to join our team to provide support for systems users, both internally and externally. 

This full time role presents a great opportunity to be part of an exciting time of change and growth in the organisation.  

This position will report directly to the Project Support Officer. 

What will I be doing?

• Providing first level technical support to end-users via phone, email and onsite
• Troubleshooting and resolving IT related queries and issues
• Assisting with new user set ups and permissions on various systems/application
• Documenting and tracking support requests in a timely manner
• Assisting with testing and uploading online courses and assessments into the LMS

What are we looking for?

• Experience providing Help Desk Support for ICT
• Previous experience within a registered training organisation (RTO) would be highly regarded
• A strong customer focus and a passion for helping others
• Intermediate Level 1 ICT troubleshooting skills
• Excellent communication and professional phone manners
• The ability to prioritise tasks, time management skills, with a ‘sense of urgency; attitude towards tasks

What can we offer you?

• The opportunity to join a dynamic multi-skilled team that will help you reach your full potential
• A great workplace culture when we live and breathe our values of Family, Trust, Collaboration, Empowerment and Creativity
• Regular team social events 
• Our dedication to employee professional development
• A diverse and inclusive working environment
• Great employee benefits such as access to our Employee Assistance Program and onsite gym

The College is committed to offering staff a supportive, flexible, and rewarding work environment. This role will be based in our modern Brisbane office, during office hours 8.30am – 5.00pm. Monday to Friday. 

To apply for this role, please include a cover letter and your resume and submit your application to via SEEK.

Short-listing and interviewing for this role will be begin as applications are received. The position will be filled when a successful candidate has been selected.  

If you have any questions about this role, please do not hesitate to submit them by email to *******@acp.edu.au , please include the position title in the subject line of the email.              

The Australasian College of Pharmacy values workplace diversity and is committed to providing a supportive, inclusive, and respectful work environment. We welcome applications from people of all abilities, backgrounds and life experiences and encourage applications from Indigenous Australians, people with a disability, people from culturally and linguistically diverse backgrounds and mature-age people. Should you require assistance through any stage of the application process, please contact the recruitment team.