Address
Form of work
SalaryAbout Phorest:
Phorest Salon Software is a rapidly growing Global SaaS company servicing clients in Australia, UK, Ireland, UAE, Germany, Switzerland, Austria, Netherlands, Finland, Canada and USA. Our system touches every point of the salon experience from the in-salon software desktop application with a full marketing suite, to custom native apps and online bookings. Why? Because we want to help salons get their clients back more often, spending more and generating referrals. Phorest Salon Software currently powers over 10,000 hair and beauty salons globally with an aim to capture 25% of the international market – that’s one million salons and a billion-dollar company. This growth means lots of opportunity for career progression for the right candidate and, if you understand the concept of “you get out of it, what you put into it”, you’ll thrive in our fast-paced and team-focused environment.
Mission:
Our customers are at the heart of everything we do. The goal of this role is to provide outstanding customer experiences and delight our customers.
Responsibilities:
· To consistently keep a high standard of customer experience
· Troubleshoot & solve problems by phone | chat| email and remote
Connection:
· Collaborate with wider regional team and dev engineers on escalated product related items / issues raised by clients
· In addition, you may be responsible for ad-hoc projects/tasks
You:
You are a self-starter with a positive and resilient attitude, customer-focused, a great communicator, calm under pressure and capable of managing multiple competing demands. You have a bubbly personality and enjoy customer / client interaction, problem solving, troubleshooting IT issues and team collaboration. You have a desire to expand your skillset and hold yourself to a high standard with how you deliver customer service. You do not like or need micromanagement.
The following experience will be highly regarded:
· Experience with customer service (Help Desk being a bonus)
· Experience with cloud POS Software and Hardware, ie. touch screens, printers, scanners
· Experience with common operating systems - Windows 8, 10, 11, MAC OSx as well as remote access software such as TeamViewer
