Ict Service Delivery Manager , Queensland Health

Exciting and challenging temporary opportunity leading the delivery of a contemporary online quality management system and sustainable enterprise resource planning (ERP) system for Forensic Science Queensland | Play a key role in Forensic Science Queensland’s vision of becoming a world-class leader in forensic services | Located at Coopers Plains with free onsite parking
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO8
Workplace Location Brisbane - South
Job ad reference QLD/FSQ545305
Closing date 28-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration up to 12 months
Contact person Emma Raymond
Contact details 0499 890 831
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The role
The ICT Service Delivery Manager will play a critical role in managing the delivery, support, and management of a contemporary online quality management system for Forensic Science Queensland. This ICT platform plays an important role in the provision of timely, world-class, contemporary forensic services to Queenslanders. The position will work closely with clinical, technical and vendor teams to ensure that the platform is designed, implemented, and managed in a way that meets business requirements and underpins high-quality service provision.
The position will also support the setup of an effective and sustainable enterprise resource planning (ERP) system for ordering of FSQ clinical and non-clinical supplies following agency transition out of Queensland Health.
You will also:

• Coordinate the management of the Azure cloud subscription and other cloud-based and on-premise services, ensuring that they are provisioned and configured correctly and that they meet performance, availability, and security requirements.
• Manage vendor relationships to ensure that services provided are in accordance with agreed service level agreements (SLAs) and are of high quality.
• Collaborate with vendors and external suppliers to identify areas of improvement and ensure that the necessary actions are taken to improve the overall Service Delivery experience.

The successful person
You will have:

• At least 5 years of experience in ICT Service Delivery in a healthcare or related industry (and ideally a bachelor's degree in Computer Science, Information Systems or a related field)
• Strong technical leadership skills including follow skills per Skills Framework for the Information Age (SFIA)

• Service Level Management: Level 5
• IT Service Management: Level 5
• Solution Architecture: Level 4
• Cloud Infrastructure Management: Level 4
• Data Management: Level 4
• Knowledge of contemporary project management methodologies including PRINCE2, Agile.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Demonstrated experience leading a project deliver successful outcomes across tight project timeframes
• Proven success using excellent communication and negotiation skills to manage successful vendor and external provider partnerships and contracts
• ITIL certification and experience working with Microsoft Azure Cloud Services would be well regarded.

About us
Located at Coopers Plains, FSQ operates specialised Forensic Biology, Forensic Chemistry and Forensic Operations functions that provides forensic services and expert advice to the Queensland Police Service (QPS) and the Coroner's Court of Queensland.
Forensic Chemistry provides testing evidence examination and reporting, oil spill comparisons and illicit drug analysis. It also performs commercial testing for hemp growers, councils, commercial cleaning companies, landlords and real estate agents.
Forensic Biology provides analytical and advisory services principally to the Queensland Police Service in the areas of evidence recovery, DNA analysis and result interpretation culminating in expert advice and evidence.
Our work at FSQ involves exposure to material related to deaths and criminal offences that may be confronting, due to its graphic and personal nature. Sensitive and professional management of exhibits and information is a critical requirement of this role. The successful candidate will have personal qualities that include well developed resilience, tact and effective strategies for managing themselves and their ability to support colleagues in situations that may be distressing and stressful.
Please note that proposed legislative and structural changes may result in Forensic Science Queensland being moved to another agency within Queensland Public Sector.
Benefits

• A fast-paced, challenging and supportive environment
• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 2 pages) outlining your suitability.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Application Kit