AddressCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. We have the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.
The Opportunity
A key client of ours is seeking to engage suitably qualified, and experienced ICT Service Delivery Support Officers to deliver and support a range of ICT projects/programs. This role involves working with the Service Delivery team to ensure the smooth operation and maintenance of ICT services and systems.
Please note: All applicants must be Australian Citizens and have a current NV1 Security Clearance.
Key Responsibilities Include:
- Providing high-quality ICT Service Delivery and support in accordance with client’s standards and procedures.
- Managing and resolving incidents and service requests within agreed timelines and service levels.
- Monitoring and maintaining ICT systems and infrastructure to ensure optimal performance and availability.
- Contributing to the development and maintenance of Service Delivery processes, documentation, and knowledge bases.
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning, and liaison with other sections on policy, project or operational issues.
- Strong experience in ICT Service Delivery and support within a complex enterprise environment.
- Experience with ITIL-based service management frameworks and practices.
- Proficiency in using service management tools and technologies.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication and interpersonal skills, with the ability to work effectively within a team and with stakeholders.
