AddressAs the ICT Service Delivery Support Officer you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge and Continual Service Improvement Management. There will be a requirement to work across the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process.
Team members will act as process consultant to other IT teams, providing process education and advice as required.
Skills and Experience Required:
- Knowledge of the Information Technology Infrastructure Library (ITIL) practices
- Exposure to IT Service Management (ITSM) principles, methodologies and procedures
- A service management attitude, with commitment to quality standards and continuous improvement
- Analytical skills and a structured, methodical approach
- Evidence of the ability to manage complex issues with IT services
- Experience working in an IT operational environment
Location and contract Term: This role is Canberra based. Contract 1 July 2024 - 30 June 2025 with options to extend till 2027 pending budget and delegate approval.
Security Requirements: Applicants must be Australian Citizens. A NV1 security clearance is required for this role.
How to Apply: Applications close 27 May.
Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates
Call Kelly 0480 002 *** or email *****@whizdom.com.au for any further information
