Address- 12+ 12 + 12 month contract - July 1st start
- $60 - $85 per hour (inc-Super) - market estimate / negotiable
- NV1 Security Clearance Mandatory
- Barton Address, Canberra
Our client, a Federal Government organisation, who provide clear and persuasive advice to the government on how it might best tackle the significant issues facing Australia, are Seeking the experience of a Service Delivery Support Officer for a 12+12+12 month contract based in Canberra (Barton).
Duties of the Service Delivery Support Officer
- Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams.
- Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication.
- Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning and liaison with other sections on policy, project or operational issues.
- Provide education to both internal and external IT teams regarding agreed and published service management processes.
- Provide regular reporting and statistics to management as required.
Skills and Experience Required
- Knowledge of the Information Technology Infrastructure Library (ITIL) practices.
- Exposure to IT Service Management (ITSM) principles, methodologies and procedures.
- A service management attitude, with commitment to quality standards and continuous improvement.
- Analytical skills and a structured, methodical approach.
- Evidence of the ability to manage complex issues with IT services.
- Experience working in an IT operational environment.
- Strong communication, interpersonal and team skills.
How to Apply
Please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply button, or email your resume to info @ RecruitmentHive.com.au citing Job ID: BC9414. Alternatively you may call Ben on (02) 6299 1***. Applications close 27/5/2024.
