Address
SalaryAs a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for providing essential technical assistance and exceptional customer service to end-users within the organisation a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
Key Responsibilities
- Provision of IT support services, Level 1 tickets
- Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues.
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
- 1 Year Helpdesk experience preferred
- Degree qualifications in Information Technology or equivalent (preferred)
- Intermediate computer hardware and software installation skills
- Intermediate problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
Please apply via the link below.
Jodie Reed - Human Resources Business Partner
Applications close COB 24th January 2024
Candidates are advised that interviews may commence before closing date.
Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jodie Marie Reed at: Jodie.Reed@liebherr.com.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty. Ltd. is part of the Liebherr Group, which employs more than 50,000 people, in over 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare head office complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
32-40 Southgate Drive
4740 Mackay
Australia (AU)
Contact
Jodie Marie Reed
Jodie.Reed@liebherr.com
