Address Department of Premier and Cabinet
Corporate and Government Services
Corporate Services
Applications must be submitted by Thursday 21 March, 2024 11:55 PM
Position details
Applications close:
Thursday 21 March, 2024 11:55 PM AEST
Award/Classification:
Tasmanian State Service Award - ICT Level 1 Technician
Salary:
$64,821.00 to $92,764.00 per annum
Employment type:
Permanent, flexible, Permanent, full-time
Region:
South
Location:
Hobart
Job description:
Join our dynamic team as ICT Support Officer, IT Client Services! In this role, every day brings a new challenge or problem to solve. Your desire to help people and strong interpersonal skills will be essential when supporting your colleagues across the Department with their IT needs. Your ability to prioritise requests and resolve issues in a timely way will support the team’s customer-service focus. The time-sensitive nature of what we do means occasional work outside regular hours may be needed. Part of this role also involves being on call after-hours, on a rostered basis. If you're passionate about providing quality IT support and enjoy the excitement of a fast-paced work environment, !
Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We also recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.
We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.
We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.
Hours per fortnight
Up to 73.5 hours - flexible options available.
Duties
Provide high level of client support, technical expertise and fault diagnosis in an efficient and timely manner in accordance with Service Level Agreements.
Undertake analysis and support of tasks associated with hardware and software installation, maintenance and procurement.
Undertake tasks associated with the continual improvement of ICT Services, Business Applications and software applications including support, solution provision and assistance with IT projects and initiatives.
In conjunction with other members of the Information & Technology Services (ITS), contribute to the documentation and implementation of appropriate standards and procedures for ITS.
Actively foster productive partnerships with colleagues, clients and stakeholders to achieve positive results, including the provision of input to team initiatives involving the skills and development of client knowledge and education.
The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.
Desirable Requirements
ICT related qualifications including industry certificates or progress towards qualifications gained through satisfactory completion of an appropriate course of study at a certificate IV level or above.
A current driver’s licence.
How to apply
Electronic submission of application is preferred,
You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.
Please note that we do not require a separate statement addressing the selection criteria.
If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6270 5607 or (03) 6270 5599.
For more information
Charlie Hamilton Service Delivery Manager charlie.hamilton@dpac.tas.gov.au Phone: (03) 6232 7897
