Ict Support Officer

Working closely with the ICT Support Leads and Manager, be responsible for all ICT support and helpdesk enquiries across the business. Based out of our Newington Sydney office, we are seeking someone with a customer service flare and passion for IT.

• Answer incoming support calls and provide resolution within SLA using our call logging system
• User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications
• Desktop and Laptop SOE deployment, support, and repair
• Administration and support or various peripheral devices
• Handheld Device deployment and support (including smartphones and other IOS devices)
• Application installation, upgrades, configuration, and support
• Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
• Organising warranty and repairs for faulty devices
• Purchasing, stock and asset management using our asset management system

ABOUT YOU

You will have excellent communication skills and an exceptional customer service flair, with the ability to liaise with stakeholders at all levels. You are confident at working autonomously and will be emerged into a supportive team environment. You will also have:

• Strong administration and troubleshooting skills across Windows 10
• Prior SOE deployment experience
• Prior handheld device experience
• IP Telephony administration
• Windows Server 2016-2022 and Microsoft Office 365 basic administration and support experience
• Excellent record keeping and asset management

THE BENEFITS

• Perth based in person training facilitated by our WA team
• Opportunity to run the delivery of ICT support for our East Coast teams
• Ongoing rewards & recognition programs
• Paid parental leave
• Opportunity to thrive, develop and grow in a supportive environment
• Employee referral programs up to $2000
• Weekly pay cycle
• Salary sacrifice options
• Employee Assistance Program
• Novated lease options
• Discounted health and wellbeing services
• First Aid and Mental First Aid Support Officers available

Please submit your resume today and one of our friendly recruiters will be in touch with next steps. This role is subject to a pre-employment medical and background checks.

ABOUT US

Duratec Australia, is an ASX listed Engineering, Construction and Remediation project contractor with a fast-growing national presence. We lead the way in providing whole-of-life solutions for assets across the Defence, Marine, Mining, Energy and Commercial sectors. Our impressive portfolio of unique and challenging projects including Defence buildings and infrastructure, ports and wharves, power stations, stadiums and historic buildings, just to name a few!

Duratec Australia, is committed to building a workplace culture that values diversity and inclusion. We encourage the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

Want to know more? Check out our website or LinkedIn for more information.